Owner
Advantage™ Program Terms and Conditions
General Information - The Owner Advantage Program
(the “Program”) is brought to you by
Ford Motor
Company (“FORD”) and the Ford or Lincoln
Mercury Dealership named on your Membership Card
(“your
Dealer”). When you pay for vehicle parts and
service at your Dealer, the Owner Advantage Program
allows
you to earn a percentage of your out-of-pocket spending
toward future parts and service purchases (“Base
Service Rewards”). When you purchase a new
or Certified Pre-Owned Ford, Lincoln or Mercury
vehicle, you
may earn rewards toward a future purchase of a new
Ford, Lincoln or Mercury vehicle (“Base Sales
Rewards”). When you purchase a new or Certified
Pre-Owned vehicle or purchase an oil change, you
may
earn Credits that may be accumulated and redeemed
for a complimentary oil change (“Base Oil
Change
Rewards”). From time to time, FORD may offer
you additional benefits and rewards. Your Membership
is
valid only at your Dealer. Base Service Rewards,
Base Oil Change Rewards, and Base Sales Rewards
(collectively, “Base Rewards”) may only
be earned and redeemed at your Dealer. From time
to time, FORD
may offer you additional benefits that may be available
at any FORD Dealer that participates in the Owner
Advantage Program. You may have memberships at more
than one Dealership. Membership and benefits
shall be considered void where prohibited by law.
Taxes apply where required by law. FORD assumes
no
liability for any member’s participation that
contravenes the laws or regulations of his or her
state. Your
Membership is subject to present and future program
rules. Membership - Membership in the Program
at your Dealer (“Membership”) is open
to U.S. residents (excluding U.S. territories) who
are 18 years of age
or older. By enrolling in the Program, you represent
that you are 18 years of age or older. Employees
of the
Dealership are not eligible for Membership. Your
Dealer or FORD may waive the exclusions described
herein
in general or on a case-by-case basis at their sole
discretion. All individuals within a household as
defined
by the Program may share one Membership. “Household”
is defined as individuals who are spouses,
domestic partners, siblings, parents or children
of the Household’s Primary Member and who
live at the
Primary Member’s address. “Primary Member”
is defined as the individual in the Household who
enrolls
the Household or, in some cases, the member who
has been pre-assigned as the Primary Member by FORD.
All individuals within the Household accrue and
redeem in the same account (“Account”).
Each individual
may belong to only one Household. Membership and
Program benefits are not transferable to individuals
outside the Household. Membership is not available
to corporations, organizations, fleets or legal
entities.
FORD or your Dealer may, at its sole discretion
and at any time, determine which individuals, vehicles
or
addresses constitute a Household, and FORD may combine
or separate accounts or separate individuals
into multiple accounts at any time and at its sole
discretion. FORD and your Dealer are not responsible
or
liable for disputes regarding the eligibility of
a person to redeem rewards from an Account. Earning
Rewards - As a member of the Program, you may earn
Base Service Rewards, which are a percentage
reward on the amount you pay for qualifying parts
and services purchases at your Dealer, rounded down
to the nearest penny. Your Dealer may choose not
to allow Base Rewards to be earned or redeemed for
parts purchases. You may also earn Base Oil Change
Rewards. You earn Credits when you purchase an oil
change. Once you receive a number of Credits specified
by your Dealer, you may redeem the Credits for a
complimentary oil change. You may also earn Base
Oil Change Rewards by purchasing a new or Certified
Pre-Owned Ford, Lincoln or Mercury vehicle. As a
member of the Program, your Dealer may, at its sole
discretion, choose to allow you to earn Base Sales
Rewards when you purchase a new or Certified Pre-
Owned Ford, Lincoln or Mercury vehicle. Base Sales
Rewards are discounts off future purchases of new
Ford, Lincoln and Mercury vehicles. Base Sales Rewards
are not earned on purchases of vehicles through
a FORD employee, Partner Recognition, or dealership
employee plan. Furthermore, participants of before
mentioned programs should see the Dealer for additional
details and limitations. Base Rewards may be
earned or redeemed only when you show government-issued
picture identification and your Owner
Advantage membership card (“Membership Card”)
at time of payment at your Dealer. The person who
pays for a purchase designates the Account into
which Base Rewards will accrue. Your Dealer, not
FORD,
is responsible for delivering the Base Rewards described
in this document. FORD does not have any liability
or obligation with regard to Base Rewards issued
by your Dealer. No adjustments that would increase
your
Account balances will be made after payment is made
in full, the service or vehicle sale is complete,
or the
vehicle or part is delivered, whichever occurs first.
Reward calculations are based upon dollars paid
at
checkout on eligible purchases. Eligible purchases
do not include Owner Advantage rewards, any other
deductions to the amount directly paid by you, sales
tax, state fees, warranty repairs, body shop repairs,
fleet or wholesale purchases or other charges determined
from time to time by FORD or your Dealer at their
sole discretion. In certain cases, you may be required
to pay a minimum amount directly “out-of-pocket”
to earn a Base Reward. Your Membership is terminated
and Base Rewards in your Account expire and are
forfeited when you have not earned or redeemed Base
Rewards for 18 consecutive months at your Dealer.
When parts are returned or an adjustment is made
to a prior transaction that accrues Base Rewards,
the
associated Base Rewards will be deducted from your
Account. If the purchase of a vehicle is cancelled,
no
Base Rewards for that purchase will be credited
to the member. Base Rewards have no cash value and
are
nontransferable. FORD and your Dealer are not responsible
for communications and account information
lost due to change of address or other contact information.
Redeeming Rewards - You are eligible to
redeem Base Service Rewards on eligible service
transactions and parts purchases. Base Service Rewards
may be used in conjunction with most other discounts
or offers toward the purchase of products or services,
not to exceed purchase amount. Within one calendar
year, a member may redeem a maximum of $500 in
Base Service Rewards. You may be eligible to redeem
a Dealer-specified number of Base Oil Change
Reward Credits for a complimentary oil change. A
complimentary oil change must be of equal or lesser
value than the lowest price paid for the paid oil
changes purchased to earn the Reward. Within one
calendar
year, a member may redeem a maximum of five complimentary
oil changes. You may be eligible to redeem
Base Sales Rewards on eligible purchases of new
Ford, Lincoln or Mercury vehicles. The maximum amount
of Base Sales Rewards that may be redeemed is $500
per vehicle. Base Sales Rewards may be used in
conjunction with most other discounts or offers
toward the purchase of the vehicle. Base Sales Rewards
cannot be redeemed on purchases of vehicles through
a FORD employee, Partner Recognition, or dealership
employee plan. Each transaction may include Base
Rewards redemptions from only one Account. Base
Rewards cannot be earned or redeemed for certain
products and services or prior purchases. Other
FORD
and Dealer restrictions may apply. Member Communications
- By becoming a member of the Program,
you agree to receive advertising, marketing materials
and other communications from FORD and your
Dealer via print, email or other means. The information
you provide will be handled according to the FORD
Privacy Policy. If you are interested in learning
more about our privacy practices, please visit owneradvantage.
ford.com. You may choose to not receive promotional
communications from Owner Advantage in connection
with our online and direct mail services. If you
notify us that you do not want to receive promotional
information through online or direct mail channels,
we will not contact you directly through the online
or
direct mail channel you indicated with promotional
messages about Owner Advantage. However, we may
continue to send you program-related administrative
communications such as transaction history and
account statements. To inform us that you do or
do not wish to receive promotional communications
from
Owner Advantage do one of the following: (1) Select
the opt-out link located on the bottom of all Owner
Advantage program related emails (if email address
is on file and you wish to no longer receive email
communications); (2) Call Owner Advantage PHQ @
1-866-58-OWNER; or, (3) Send your request in writing
to Owner Advantage, 3160 Haggerty Road Suite D,
West Bloomfield, MI 48323. You may view your Account
activity online at owneradvantage.ford.com. For
information about your Account, contact your Dealer
at the
telephone number on your membership card. FORD logos,
tag, Owner Advantage Program and other logos
and taglines are the intellectual property of FORD.
Membership Cancellation - You may cancel your
Membership at any time by notifying FORD in writing
at the address above. All membership benefits,
including all accrued Base Rewards and other program
rewards (“Program Earnings”) and benefits
will
immediately be forfeited upon cancellation. Membership
Termination - Participation in the Program is a
privilege granted to members, and as such can be
suspended, revoked or terminated at any time by
FORD
or your Dealer for any reason. In the event of termination
of membership, your membership benefits
including all Program Earnings and benefits will
immediately be forfeited. You are responsible for
the
accuracy of representations made regarding your
Account, and FORD and your Dealer’s reliance
upon them.
Program Changes and Program Termination - FORD and
your Dealer reserve the right to change or
terminate the Program, or parts thereof, at any
time without notice and without further obligations
to
Program members, including, but not limited to,
modifications which: a) govern Program Earnings
earned
on and after the date of the change; or, b) change
the value of already accumulated Program Earnings.
Any
and all changes and/or amendments to these terms
and conditions will become binding upon all Program
members immediately. For the current Terms and Conditions,
visit owneradvantage.ford.com. The Program
is considered to be terminated as of the date that
notice is posted online at owneradvantage.ford.com
(the
“Termination Date”). No Program Earnings
will be earned or redeemed after the Termination
Date. |
